0. Introductory Provisions
0.1. DEFINITIVNĚ s.r.o., with its registered office at Táboritská 880/14, Prague 3 – Žižkov, Postal Code 130 00, Czech Republic, Company ID: 29136997 (hereinafter referred to as the “Carrier”), provides and/or intermediates transportation services of persons, luggage, goods and animals (hereinafter referred to as the “Transportation”).
0.2. Transportation is carried out by drivers holding the appropriate driving licences and meeting all legal requirements. Vehicles used for transportation are insured in accordance with applicable laws.
0.3. For the purposes of these Terms:
- “Client” means any natural or legal person ordering transportation,
- “Driver” means a person performing transportation as an employee or contractual partner of the Carrier,
- “Transportation Contract” means a contractual relationship under the Civil Code,
- “Force Majeure” means extraordinary, unforeseeable and unavoidable events, in particular traffic accidents not caused by the driver, traffic collapse, natural disasters, actions of public authorities, armed conflicts, etc.
0.4. These Terms become binding upon the conclusion of the Transportation Contract or at the moment the Client has been referred to them.
1. Conclusion of the Transportation Contract
1.1. The Carrier arranges or provides transportation based on a Client’s order submitted via the website www.airportdriver.vip, by telephone or email.
1.2. The Transportation Contract is concluded only upon acceptance by the Carrier or an authorised transport provider.
1.3. The Carrier reserves the right to reject any order without stating a reason.
1.4. Each party shall bear its own costs related to the conclusion of the contract.
2. Client’s Rights
2.1. The Client has the right to proper and safe transportation in accordance with the laws of the Czech Republic.
2.2. The Client is entitled to:
- determine the pick-up and destination locations,
- request proof of payment,
- request a change of route, provided it does not conflict with legal regulations or operational conditions,
- terminate the transportation at any time, while being obliged to pay the fare up to the point of termination.
3. Client’s Obligations
3.1. The Client must follow the Driver’s instructions, particularly regarding safety.
3.2. The Client is required to wear a seatbelt throughout the journey.
3.3. The Client must not:
- interfere with the driving of the vehicle,
- request violation of legal regulations,
- endanger the safety of transportation,
- smoke or use narcotic substances in the vehicle,
- contaminate or damage the vehicle,
- behave in an inappropriate or aggressive manner towards the Driver.
3.4. The Client is liable for any damage caused to the vehicle or the Carrier’s property.
4. Transportation of Children
4.1. Minors may be transported only with the consent of their legal guardian.
4.2. Transportation of children must comply with applicable legal regulations, including the use of child safety seats.
4.3. The Client must notify the requirement for child transport in advance.
4.4. The Carrier shall not be liable for failure by the Client to comply with legal obligations.
5. Luggage and Animals
5.1. Luggage is transported at the Client’s own risk unless otherwise agreed.
5.2. The Carrier shall not be liable for damage, loss or destruction of luggage if:
- its nature was not declared,
- it was improperly packed,
- damage was caused by Force Majeure or the Client’s actions.
5.3. Transportation of dangerous or valuable items is only possible with prior written consent.
5.4. Animals may be transported only if properly secured.
5.5. The Client is responsible for any damage caused by transported animals.
5.6. The Carrier is not responsible for items left in the vehicle.
6. Driver’s Rights
6.1. The Driver may refuse transportation if the Client breaches these Terms or applicable laws.
6.2. The Driver may terminate transportation if safety is compromised.
6.3. In such cases, the Client must pay the full fare and any damage incurred.
7. Driver’s Obligations
7.1. The Driver must perform transportation with due professional care and in compliance with applicable laws.
7.2. The Driver shall provide reasonable assistance upon request (e.g., handling luggage).
7.3. The Driver must issue proof of payment.
8. Pricing and Payment
8.1. Prices are determined according to the current price list.
8.2. The Carrier may charge additional fees, particularly for:
- pick-up outside the standard service area,
- multiple stops,
- waiting time,
- oversized or special luggage.
8.3. The fare is payable immediately after completion of the transportation, unless agreed otherwise.
9. Liability and Limitation of Liability
9.1. The Carrier shall not be liable for delays caused by circumstances beyond its control.
9.2. The Carrier shall not be liable for:
- missed flights or connections,
- indirect damages,
- loss of profit.
9.3. The maximum liability of the Carrier is limited to the price of the transportation service.
10. Final Provisions
10.1. Legal relationships are governed by the laws of the Czech Republic.
10.2. The Carrier reserves the right to amend these Terms at any time.
10.3. These Terms are effective as of 01 January 2023.
11. NO-SHOW
11.1. “NO-SHOW” means a situation where the Client fails to appear at the agreed pick-up location and time and does not arrive within the waiting period.
11.2. NO-SHOW includes situations where:
- the Client is unreachable,
- the Client does not respond to contact attempts,
- the Client refuses transport without valid reason,
- incorrect or incomplete details were provided.
11.3. In case of NO-SHOW, the Carrier is entitled to 100% of the fare.
11.4. Any advance payment is non-refundable.
12. Waiting Time
12.1. Waiting time starts at the agreed pick-up time.
12.2. Included waiting time:
- 15 minutes (standard pick-up),
- 60 minutes (airport arrivals from actual landing time).
12.3. After this, waiting fees may apply.
12.4. If the Client does not use the service, NO-SHOW rules apply.
12.5. Waiting time may be individually adjusted.
13. Flight Monitoring
13.1. If a flight number is provided, flight monitoring is applied.
13.2. Pick-up time is adjusted based on:
- actual landing time,
- airport conditions.
13.3. Delays do not entitle cancellation without fee unless agreed.
13.4. Flight diversion must be reported immediately.
13.5. The Carrier is not responsible for incorrect flight details.
14. VIP and Corporate Services (SLA)
14.1. Individual agreements (SLA) may be arranged.
14.2. SLA may include:
- guaranteed vehicle availability,
- priority booking,
- custom pricing,
- extended waiting time,
- dedicated driver or vehicle,
- invoicing with payment terms.
14.3. Individual agreements prevail over these Terms.
14.4. SLA does not apply in cases of Force Majeure.