1. Introductory Provisions
1.1. DEFINITIVNĚ s.r.o., with its registered office at Táboritská 880/14, Prague 3 – Žižkov, Postal Code 130 00, Czech Republic, Company ID: 29136997, registered in the Commercial Register (hereinafter referred to as the “Operator”), hereby issues these Terms and Conditions of Transportation (hereinafter referred to as the “Terms”).
1.2. These Terms govern the rights and obligations between the Operator, the carrier and/or driver (hereinafter referred to as the “Carrier”), and any natural or legal person (hereinafter referred to as the “Client”) who orders transportation services via www.airportdriver.vip, by telephone, email, or any other means.
1.3. Unless explicitly stated otherwise, the Operator acts as an intermediary arranging transportation services provided by independent carriers.
2. Conclusion of the Transportation Contract
2.1. By submitting an order, the Client makes a binding offer to conclude a transportation contract.
2.2. The contract is concluded only upon confirmation (acceptance) of the booking, sent by the Operator on behalf of the Carrier via SMS, email, or other electronic communication.
2.3. The Operator reserves the right to reject any booking without stating a reason, particularly for operational, capacity, or safety reasons.
2.4. The Client’s offer expires no later than the scheduled pick-up time.
2.5. The Operator shall not be liable for any damages resulting from the non-conclusion of a contract.
3. Rights and Obligations of the Client
3.1. The Client is obliged to provide accurate, complete, and truthful information.
3.2. The Client must be present at the agreed pick-up location and time.
3.3. The Carrier may refuse transportation if:
- the Client is under the influence of alcohol or drugs,
- the Client behaves in a threatening or unsafe manner,
- the Client refuses payment,
- the requested service violates applicable laws.
3.4. The Client shall be fully liable for any damage caused to the vehicle or Carrier’s property.
4. Pricing and Payment Terms
4.1. Prices are determined according to the current price list or individually agreed terms.
4.2. The Operator reserves the right to require an advance payment of up to 100% of the total price.
4.3. In case of failure to appear, the full fare is payable.
4.4. All prices include VAT unless stated otherwise.
5. Cancellation Policy
5.1. Bookings become binding upon confirmation.
5.2. Cancellation fees:
- 50% of the fare for standard cancellations,
- 100% of the fare if cancelled:
- less than 2 hours before pick-up within Olomouc,
- less than 24 hours before pick-up outside Olomouc.
5.3. The Operator reserves the right to deduct cancellation fees from any prepaid amount.
6. Liability and Force Majeure
6.1. The Carrier shall use best efforts to perform services on time but shall not be liable for delays caused by circumstances beyond its control.
6.2. Such circumstances include, but are not limited to:
- traffic congestion,
- weather conditions,
- accidents,
- government actions,
- force majeure events.
6.3. No compensation shall be provided in such cases.
6.4. The Operator and Carrier shall not be liable for:
- missed flights or connections,
- indirect or consequential damages,
- loss of profit or business.
6.5. Maximum liability is limited to the price of the transportation service.
7. Personal Data Protection
7.1. Personal data is processed in accordance with GDPR and applicable laws.
7.2. Data is used solely for service provision and may be shared with the Carrier.
7.3. The Client has all rights granted under data protection regulations.
8. Governing Law and Jurisdiction
8.1. These Terms are governed by the laws of the Czech Republic.
8.2. Any disputes shall be resolved by the competent courts in Prague, Czech Republic.
9. Final Provisions
9.1. By placing an order, the Client confirms acceptance of these Terms.
9.2. The Operator reserves the right to amend these Terms at any time.
9.3. These Terms are effective as of 01 January 2023.